Support

Write to us

For a technical problem, tell us your iPhone model, its iOS version and the app version (in the app: Settings, then About). Your email is only used to reply to you.

Manage or cancel your subscription

The subscription goes through your Apple Account: that's where you change or cancel it.

1. Open your iPhone's Settings app and tap your name.
2. Tap Subscriptions.
3. Choose the app's subscription.
4. Tap Cancel Subscription.

Shortcut: in the app, Settings, then Manage my subscription opens the same page.

• You keep the full version until the end of the period already paid for.
• During the free trial, cancel at least 24 hours before it ends to pay nothing.
• Deleting the app doesn't cancel the subscription.

Restore your purchases

New iPhone, or reinstalled the app? In the app, open Settings and tap Restore purchases. Your iPhone must be signed in to the Apple Account used for the purchase.

Request a refund

Payments are handled by Apple, which also decides on refunds. Requests are made on its website.

Export your journal

Open the journal (the book icon at the top of the home screen) and tap Share the journal. Two formats: As text, to read it, or As a spreadsheet (CSV), with the date, the time, the emotion, its family and your sentence.

Without a subscription, a journal already written stays readable, exportable and deletable.

Your journal only exists on your iPhone: we can neither see it nor recover it for you. It's part of your iPhone's backups, on iCloud or on your computer.

If you're not okay

This app doesn't diagnose anything and doesn't replace a professional.

Don't wait to ask for help: talk to someone you trust or to a health professional. In an emergency, call your local emergency services.